Outlook inbox folder not updating

You can try forcing ipv4 (or ipv6) to see if the problem occurs more on one than the other.If the problem happens regularly, I'd run wireshark or some packet monitoring capture to see what is actually going on.

My guess is that you probably have a firewall appliance that is filtering traffic.What has been done so far:- Support ticket with MS, Exch environment "reviewed" and no issues found.- Network config and stability reviewed internally by Network Engineer and with providers, no issues found.- 5 users have Outlook troubleshooting logging enabled but no errors logged, when Inbox is missing incoming email the log doesn't show any delivery from mail servers.- Profiles recreated, OST files recreated, issue persists.- 2 users have host file entries forcing the mail server to resolve to the public IP, they have reported no issues since this change (12 days for 1 user and 2 days for the 2nd user).- MSRPC ALG on the Junipers at HQ and 1 remote site were just disabled yesterday.We're going to open a new ticket with MS but we're also pretty much out of ideas.For example, hitting Reconnect shows everything reconnect but Outlook still shows "sending message" and the systray icon has the hourglass on it and mousing over shows the message "Microsoft Outlook is requesting data from the server".You can try forcing ipv4 (or ipv6) to see if the problem occurs more on one than the other. If connectivity is lost between outlook and exchange, this happens.

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